Frequent Questions

Frequent Questions

Some common questions and answers concerning our Disney Collectors Club products we have listed for sale.
Our Shipping methods, where we ship to, couriers we use, as well as accepted payments, and details of our secured website.

We always enjoy getting emails from Disney collectors around the world. Feel free to contact us with any questions you may have.

Email us anytime   Send us an email if you have any questions : Contact Us.
 

  Our products  +
All products shown on Disney Collector Club website are owned by us and in our possession. Products are stored in a temperature controlled environment which is always kept smoke & dust free. We take pride in our storage facility and the rules put in place to protect our products.
  Product photos  +
All photos of our listed products are done entirely by our staff.
We take real photos of actual products shown for sale. We do not alter photos taken of items listed for sale. Photos are scaled down and optimized with Photoshop, to keep web pages fast. If you wish larger photos to view,  we would be pleased to email images to you on request.
  Light item shipping   +
Products such as Disney dollars, are shipped with supports to ensure they stay protected during shipping. Products such as Disney pins, are a little bulkier, shipped in bubble wrap or padded envelopes to protect them. All products over $100 are insured and tracked with tracking number provided after the sale is processed.
  Heavy item shipping  +
Heavy products are well packaged with bubble wrap or packing peanuts to protect the item. Extreme care is always taken when shipping any of our fragile collectible products. Products over $100 are insured and tracked with the tracking number provided after the sale is processed.
  Couriers used   +
We prefer to use UPS courier services for most international sales. Product sales in Canada are preferably shipped using Canada Post. We also use Canada post for smaller products when in North America. Couriers we use, offer fast shipping and track your purchases. You may request other courier services for your purchase if you have a preference.
  Where do we ship ?   +
We can ship all of our products worldwide.
If your country is not listed, please contact us for further instructions. Not all countries qualify for FREE SHIPPING promotions, as costs varies per country. Please check the list of approved areas that do qualify for free shipping when offered.
  How long to receive my purchase ?  +
Where you are located in the world dictates the length of time you will receive it.
If you are located in Canada then generally it takes 3 - 5 days.
If you are located in the United States then generally it takes 5 - 7 days
If you are located in the United Kingdom then generally it takes 7 - 12 days
If you are located in Australia, it could take  21 - 30 days  (we have no control over this).
Other parts of the world generally take 14 - 21 days to receive your purchases.
  Payments accepted  +
 PayPal verified and accepting credit cards.  We accept PayPal, Visa, MasterCard, American express, Discover, JCB, Diner's Club, and EnRoute.
    We do accept checks, but items are not shipped until payment clears.
    Credit Card information is NOT stored on our servers for your protection and our reputation.
  Is your website secured ?  +
Comodo secured website  
  ABSOLUTELY. We own our website and the servers we use.
   Both the website and our servers are protected by Comodo ™ (2048 bit encryption).
   We do not store credit card information and prefer to use PayPal secured check out.
 
  Do you have a Privacy Policy ?   +
Yes. We take our customers privacy and our reputation very seriously.
You may view Disney Collectors Club Privacy Policy here : OUR PRIVACY POLICY
We take extreme precautions to protect your privacy and personal information.
  What is your Return Policy   +
We want your complete satisfaction. If you are dissatisfied with your purchase, return it within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise. Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account. Please read our complete Return Policy here : OUR RETURN POLICY
  Do you offer free shipping ?   +
We do offer free shipping for orders over $100. Promotions are sometimes offered at variest times that do have free shipping if you qualify with the terms of the promotion. Please read  OUR SHIPPING POLICY for all the details and countries that apply for free shipping offers.
     +
All products listed on Disney Collector Club's website are owned by us, and are in our possession.
Products are stored in a temperature controlled environment which is smoke and dust free.
We take pride in our storage facility and rules put in place to protect our products at all times.
     +
All products listed on Disney Collector Club's website are owned by us, and are in our possession.
Products are stored in a temperature controlled environment which is smoke and dust free.
We take pride in our storage facility and rules put in place to protect our products at all times.

 

Simba
Aladdin
Aurora - Briar Rose - Sleeping Beauty
Bambi
Pinocchio
Steamboat Willie
101 Dalmians
Scrooge McDuck
Mary Poppins
Rapunzel - Tangled 50th animated movie
Walter Disney
Mickey Mouse Club
Belle
Tinker Bell
Disney Star Wars - Marvel
7 Dwarfs
Hercules
Stitch
The Jungle Book
Chicken Little
Pluto
Mickey Mouse
Pocahontas
Chip and Dale
Daisy Duck
Cinderella
Ariel - Little mermaid
Donald Duck
Minnie Mouse
Alice in wonderland
Jasmine - Aladdin
Goofy
Aristocats
Winnie the Pooh
Snow White
Sorcerer Mickey - Fantasia
Pirates of the Caribbean
Dumbo