Our goal is to ensure your complete satisfaction
If, for whatever reason, you are dissatisfied with your purchase, you can return it to Disney Collectors Club within 30 days of purchase date subject to conditions below.
Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise
Refunds & Credits
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
Once we receive and inspect the product we will credit your account. Please allow 5-7 days for a credit to appear on your account.
If payment was made by check, the refund check will not be issued before 10 business days after the date of purchase
If the item was sent back for an exchange, please allow 3-5 business days for the replacement to be processed
Please read all conditions below. If conditions are not met, Disney Collectors Club reserves the right to refuse the return or to charge a restocking fee not less than 15%.
- All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
- Disney Collectors Club is not responsible for personal data or items left in returned merchandise.
- Disney Collectors Club is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange on the following:
- Any professionally graded Disney Dollar unless damaged in shipping.
- Any original packaged Disney collectible once the packaging has been opened.
- All consumable items (e.g., film, tapes, paper, bulbs, CD, DVDs, etc.) if sold as used or once item is unwrapped.
- Special Order merchandise or any item indicated on the website as non-returnable.
- Educational tapes and Disney books,movies & music if sold as used or once unwrapped.
- Disney Collectors Club gift cards are redeemable for merchandise only and may not be redeemed for cash.
Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model
Last updated October 1st 2019