Cookies Policy

Delivery Policy


We ship the same day when your order is placed and processed before 3pm (EST), Monday through Friday.
Orders placed after 3pm or on Friday, Saturday or Sunday will be shipped the following business day.

A contact person must be available to accept the delivery between the hours of 9am – 5pm.
This contact person must be available to sign and confirm the items they have ordered as part of the delivery.

Not going to be around to receive your order?  Fill Out a Driver Release.

** We do not deliver to P.O. Boxes **

The order is shipped pending PayPal, credit card approval and product availability.
Orders placed outside of the local trading areas may take 3-7 business days and will have a delivery charge based on the weight and distance of the order.
Special order items may take a little longer but are generally delivered within 2-10 days. Most orders from the online catalogue are available for next business day shipping.

Monday through Friday.
Some orders may not be available for delivery if you are outside of the local trading area.
In the event of a holiday, deliveries may be delayed.

We observe many Federal and Provincial holidays across Canada.
If you are in an area that is observing a holiday and are unsure of your delivery date, please contact us.

You may contact us by e-mail at anytime or call us from 9am to 9pm EST
Monday through Friday, and Saturday 9am to 5:30pm.
A customer service representative will be happy to assist you.

I won't be available tomorrow to accept my delivery. What do I do?

If you have already placed an order with us, please call right away.
We may be able to re–schedule your order for a different delivery day that is more convenient for you.

Or, if you would like the driver to leave your products (For example: on front steps), please fill out this Driver Release

Please print and fill out this form completely. As the driver must take the signed original, leave it in a location that is both visible and accessible to the driver.

If more than one order is being delivered, we require that a separate Driver Release Agreement is completed for each.

 

Updated : Jan 1st 2019